Information We Collect

When you schedule service or submit an inquiry through our website, we may collect the following information:

• Contact Details: Your full name, telephone number, and email address.
• Service Location: Your physical street address, city, and ZIP code where appliance service is requested.
• Appliance Details: The brand, appliance type, model information, and a description of the symptoms or error codes you are experiencing.
• Scheduling Preferences: Your preferred appointment dates and arrival time windows.

How We Use Your Information

Any information collected is used solely to provide and support our appliance repair services:

• To confirm your appointment and dispatch an insured technician to your home.
• To contact you regarding arrival windows, diagnostic findings, or parts availability.
• To deliver written diagnostic quotes, invoices, and receipts for completed work.
• To administer our 90-day parts and labor warranty on completed repairs.

We Never Sell Your Personal Data

We believe in simple, honest business. We do not sell, rent, trade, or share your personal information with third-party marketers, advertising networks, or lead brokers under any circumstances. Your contact details are stored securely and accessed exclusively by our local administrative and technical personnel to perform service.

Data Security & Storage

We implement appropriate electronic and physical security measures to safeguard your personal details against unauthorized access, loss, or disclosure. Inquiries submitted through our forms are encrypted using industry-standard TLS (Transport Layer Security) transmission protocols.

Questions & Contact Information

If you have questions about this policy, or if you would like to request that your contact records be updated or removed from our customer database, please contact us directly: